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Thoughtful interrogation of conventional thinking

I have an

MBA

+

My work is inspired by research in:

Behavioral Economics
Business Strategy

Consumer Psychology
Design Thinking

Gamification
Game Theory

What I do

 I create better, smarter experiences that energize people and organizations.

UX Strategy

Define a north star and interconnect all touch points both digital & analog for a holistic experience.

Service Design

Focus on the experience and ecosystem meeting needs and innovating towards a better experience through improvement of business processes.

User Experience

Does this product work? How does it fit into a person’s life and meet their needs? How can we improve it to be a better experience?

Customer Experience

Measurable data used to focus business goals, mitigate risk and to aid in referral and retention through a good experience. 

 
 

Solution Framework

My process is designed to be industry agnostic, simple, scaleable, reduce and procedural complexity.

Problem Definition

Whats the problem(s) were solving for?

Causation organization

What are the potential causes of the problem(s)?

How are others solving for these issues?

Generate Solutions

After analysis, prioritize most viable potential solutions to the stated problem(s).

Test, Iterate, Optimize

Ongoing enhancements and optimizations to get us across the finish-line.

Select Projects

This sample set of recent projects I've led exemplify my strategic solution focused approach.

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Ethicon

Responsive Web / Pharma  / B2B / eCommerce

Delivering essential value and life-changing impact at the heart of healthcare

  Featured  

M&T Bank

App: iOS & Android / Finance

Next generation mobile banking App.

  Select Work  

WeMake

Autism at Work

Progressive Web App / Not-for-profit 501(c)(3)

An irresistible game that inspires us to see work differently.

  Select Work  

 

Brands

 

Some brands Ive been luck enough to work with

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